We apologize if the selection did not meet your expectations, and we will share your comments with our culinary team to ensure a better experience for our guests. Concerning the food, we offer a variety of options at our buffet restaurant, including theme dinners and dietetic menus upon request. We strive to accommodate our guests' preferences and will take your feedback into consideration for future improvements. Regarding the room allocation, we apologize for the confusion and any inconvenience it may have caused. We are sorry to hear about the issues you experienced during your stay. The milk was turning after being sat out over 4 hours and the juice machine was empty of everything other than apple juice which was pure concentrate!!!!…ĭear Anna, Thank you for taking the time to share your feedback. Croissants were not fresh and meats were room temp. The bread was the same as lunch and having been out all day it was even more stale! The following morning we went for breakfast to find eggs that had more bounce than ping pong balls, bacon that looked like it was formed into that shape rather than being authentic. Fish looked like it was leftover from lunch and reheated. One olive and one anchovy on a baguette and pickles in mayonnaise on a baguette. Tapas consisted of whatever leftovers they could shove on top of a slice of a baguette! I’m talking coleslaw on a baguette. I ended up with a boring salad of lettuce, tomato, cucumber and cheese - no dressing and a chip sandwich. We went for lunch after sorting out the room fiasco and found very little choice, what was there was poor quality and not kept at the temperatures you’d expect. The food was eye opening- and not in a good way. To be fair it was right in the corner of the hotel so was nice and quiet unlike other rooms around the pool areas. WTF?!?! We went back and asked to change and were given a family room with a view of a brick wall. The clerk at reception even asked us if we were married and when I said it was our anniversary she said she’d give us a good room. ![]() Never again! We arrived and were given a room with 2 single beds. ![]() The holiday I wanted was not available and I was talked into this instead. When booking my holiday through teletext, I was ensured that despite it being cheaper than other 4 star hotels, it was as good if not better.
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